How May We Help You?

How much are your shipping costs?
Shipping and handling costs depend on the distance to your destination and the total weight of your order. To obtain an automatic shipping cost calculation, create a temporary order on our web site by adding the items you are interested in to your shopping cart. When you are ready to obtain your shipping cost go to the CHECKOUT area. In the checkout area, submit your full destination address. Our web site will then give you a grand total of the order including shipping costs. If you decide to submit the order for processing, you can then finally enter your credit card information. If your country is not listed in the checkout screen please contact us for assistance.
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What is your privacy policy?
Please refer to our privacy policy page for complete information.
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What methods of payment do you accept?
We accept MasterCard, Visa, American Express and Discover. We also accept eChecks through PayPal checkout.
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What shipping methods do you use?
We ship via USPS, FedEx and UPS. Orders are usually processed the next business day after being submitted. The shipping carrier normally will deliver your order within 3-6 business days after that for shipments within USA. Business days are Monday-Friday excluding holidays. Shipments to countries outside of USA may take longer depending on your country's customs agency clearance schedule. If you require express shipping, please call us. If an item you ordered is out of stock, we will inform you via email of the expected delay or provide you with other options.
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What happens after I place my order?
Your order will be processed within the next business day. Once your order has been shipped (usually within 1-3 business days of processing), you will receive an e-mail confirming shipment.
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How can I track my order?
Most orders we ship within the U.S. are eligible for online tracking. If you provided your correct e-mail address upon submitting your order, we will e-mail you a tracking number once your order ships. You may use that number to track your order at the USPS or FedEx web sites.
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What is your guarantee and return policy?
It is very important to us that you are 100% satisfied with your purchase. Upon receiving your product, please review the item for fit, comfort, color or other aesthetic qualities before removing the manufacturer's tag. If for any reason the product does not meet your expectations upon arrival, you have 30 days to return the merchandise for a refund or exchange. The product must be returned unused with the manufacturer's tag still attached in its original condition to qualify for a refund or exchange. Refunds are issued for the price of the product and any taxes. Return shipping costs are not covered by the free shipping promotions. To initiate a return, please do so from our Returns Center.

If you receive a defective or damaged item our policy is to provide a replacement free of charge. We can not provide refunds on any used items. Free replacement provided with a new, non-defective item only. Replacements are of the same item, size and color. Manufacturer's warranty will apply to any purchase after 30 days.

We strongly recommend that all items be returned to us by a shipping method with which you can obtain tracking or delivery confirmation. When a return does not show up in our records as having been received we cannot issue a credit without proof of delivery.
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How may I contact you for additional assistance?

E-mail Address:    clientservices@purseboutique.com
 
Phone Number: 1-800-836-4858

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