How
May We Help You? 
Identify
your question below so that we may provide you with an immediate
answer.
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How
much are your shipping costs?
Shipping and handling costs depend on
the distance to your destination and the total weight of your
order. To
obtain an automatic shipping cost calculation, create a temporary
order on our web site by adding the items you are interested
in to your shopping cart. When you are ready to obtain your
shipping cost go to the CHECKOUT area. In the checkout area,
submit your full destination address. Our web site will then
give you a grand total of the order including shipping costs.
If you decide to submit the order for processing, you can then
finally enter your credit card information. If your country
is not listed in the checkout screen please contact
us for assistance.
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What
is your privacy policy?
Please
refer to our privacy policy page
for complete information.
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What
methods of payment do you accept?
We
accept MasterCard, Visa, American Express and Discover. We also
accept eChecks through PayPal checkout.
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What
shipping methods do you use?
We
ship via USPS, FedEx and UPS. Orders are usually processed the
next business day after being submitted. The shipping carrier
normally will deliver your order within 3-6 business days after
that. Business days are Monday-Friday excluding holidays. If
you require express shipping, please call
us. If an item you ordered is out of stock, we will inform
you via email of the expected delay or provide you with other
options.
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What
happens after I place my order?
Your
order will be processed within the next business day. Once your order has been
shipped (usually within 1-5 business days), you will receive an e-mail confirming
shipment.
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How
can I track my order?
Most
orders we ship within the U.S. are eligible for online tracking. If you provided
your correct e-mail address upon submitting your order, we will e-mail you a tracking
number once your order ships. You may use that number to track your order at the
USPS or FedEx web sites.
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What
is your guarantee and return policy?
It is very important to us that you are
100% satisfied with your purchase. Upon receiving your product,
please review the item for fit, comfort, color or other aesthetic
qualities before removing the manufacturer's tag. If for any
reason the product does not meet your expectations upon arrival,
you have 30 days to return the merchandise for a refund or exchange
by requesting an RMA (return merchandise authorization). The
product must be returned unused with the manufacturer's tag
still attached in its original condition to qualify for a refund
or exchange. Refunds are issued for the price of the product
and any taxes. Return shipping costs are not covered by the
free shipping promotions. To request a return, e-mail
us at returns@purseboutique.com and include your order number
in the message. Please include the reason for the return and
any comments about the product that may help us improve our
product selection in the future.
If you receive
a defective or damaged item our policy is to provide a replacement
free of charge. We can not provide refunds on any used items.
Free replacement provided with a new, non-defective item only.
Replacements are of the same item, size and color. Manufacturer's
warranty will apply to any purchase after 30 days.
We suggest that all items
be returned to us by a shipping method with which you can obtain tracking or delivery
confirmation. When a return does not show up in our records as having been received
we cannot issue a credit without proof of delivery.
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How
may I contact you for additional assistance?
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